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Fire TV Support. Get help setting up and troubleshooting common issues with Fire TV devices. Try these troubleshooting steps if you can't connect to Wi-Fi, your videos are buffering, or you see "Home is Currently Unavailable."
Need help with your Amazon devices and digital services, including Prime Video, Fire TV, Kindle, Alexa and Echo, Amazon Music, Amazon Games, and Smart Home devices? Visit the Amazon device and digital services help portal to set up your device, troubleshoot issues, or manage your account.
Digital Services and Device Support › Fire TV Support › Get Started with Fire TV › Set Up Your Fire TV › How to Set Up Fire TV Stick HD ›
You can contact Amazon Customer Service via phone, e-mail, or chat to follow up on your request. Be sure to provide them with your service request number for easy reference. Always keep records of your interactions with the customer service, including dates and any additional information provided.
Telephone. The easiest and most versatile way to reach Amazon Firestick customer support is via call. The Amazon customer support team is available round the clock to assist you. Be it any day or time, you can call 1-888-280-4331 (US).
Contact Customer Service via the Amazon website. Using a browser on a computer or tablet, go to the Amazon website and click on “Customer Service” at the top of any shopping page or “Help” at the bottom of this page.
A collection of proven tests and quick fixes for when an Amazon Fire Stick shows a black screen or won't turn on, load media, or connect to Wi-Fi.
Find answers to thousands of questions from other Fire TV users in the Amazon Community. You can browse, search, and ask questions about Fire TV.
Is your Amazon Fire TV Stick having Wi-Fi issues? Here’s a list of the most common Fire TV Stick problems, and how to troubleshoot and fix each bug or glitch.
Get help setting up and troubleshooting common issues with Fire TV devices and accessories.