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  2. Business Planning and Control System - Wikipedia

    en.wikipedia.org/wiki/Business_Planning_and...

    Overview. BPCS was developed by Chicago-based System Software Associates (SSA), which later became SSA Global Technologies [1] (which was then acquired by Infor Global Solutions and rebranded as Infor LX), and is used to control the operations of manufacturing companies. BPCS includes MRP logic to manufacturing operations, provided there are ...

  3. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.

  4. Software as a service - Wikipedia

    en.wikipedia.org/wiki/Software_as_a_service

    Software as a service. Software as a service (SaaS / sæs / [1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [2] The distinguishing feature of SaaS compared to other software delivery models is that it separates ...

  5. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  7. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. [ 1 ] Differing from more technology -oriented IT management approaches like network management and IT systems management, [ 2 ] IT service management is characterized ...

  8. Configuration management - Wikipedia

    en.wikipedia.org/wiki/Configuration_management

    Top level Configuration Management Activity model. Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life.

  9. On-premises software - Wikipedia

    en.wikipedia.org/wiki/On-premises_software

    Alfresco, an example of on-premises document management software An Example of on-premises software (MediaWiki). On-premises software (abbreviated to on-prem, and often written as "on-premise") [1] is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm or cloud.