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Learn about Austin Energy services, programs, and rebates. Log in to your City of Austin Utilities account, sign up for outage alerts, check current conditions, and get Austin Energy news. Report outages, pay online, and see our power generation mix.
View and report power outages. Check current conditions. Stay informed during outages by checking Austin Energy’s outage map from your smartphone. Get the latest info about large-scale outage and emergency situations.
Austin Energy is deploying its advanced AI-driven wildfire detection system, marking a significant step forward in enhancing wildfire response capabilities across its entire 437-square-mile service territory.
Customer service for electric, water, solid waste, and recycling services with the City of Austin. Visit City of Austin Utilities Online Customer Care. Toll-free: 888-340-6465 - outside Austin. Fax: 512-505-4035; For letters of reference: 512-505-4037.
Austin Energy is more than just an electric utility. We are 1,900 of your friends and neighbors with a mission to safely deliver clean, affordable, reliable energy and excellent customer service — 24 hours a day, 365 days a year.
Log in to City of Austin Utilities Online Customer Care to: Start, stop, or transfer utility services. Choose your energy source. Pay your bill securely. Sign up for Paperless Billing, Budget Billing, or Autopay. Track your utility usage and get tips to help lower your bill.
The City of Austin offers a variety of payment options so you can pay your bill conveniently. Your payment must be received on or before the due date on the bill. Make a quick payment online or by phone with a credit card. Pay at an authorized pay station. Pay at a drop box.
Learn about Austin Energy’s many rebates and incentives for residents, businesses, and multifamily properties. Reduce energy costs and utility bills with Home Energy Savings, save with ENERGY STAR® products, and explore energy efficient savings with smart thermostats and air conditioners.
Austin Energy has a four-tier rate structure that allows those with lower use to have lower rates — and thus lower bills. You can conserve electricity by modifying your energy use or by making energy efficiency improvements to your home.
Austin Energy is part of the City of Austin, with budget and policy oversight by the Austin City Council. Our utility has nationally recognized energy efficiency and renewable energy programs, excellent reliability, and competitive rates.