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General Information. Call: 800-344-1029. M-F, 8 a.m. to 5:30 p.m., Eastern Time. View our call center map so you know what to expect when you call. Live chat: When you call the number above, you’ll have the option to talk with a representative through text. TTY Device #: 800-555-1158. Claims Information. Call: 877-543-2363.
1-800-344-1029. Monday through Friday, 8 a.m. to 6 p.m. Eastern Time. Note our customer service center utilizes a voiceprint feature to verify your identity. Click here for more information on this feature. 24/7 automated service line. You can confirm certain contract information through the same number’s automated feature.
MLINY101821365-1. Let us help you find the right contact number for one of our John Hancock services including our Annuities, Life Insurance, Retirement and any 401K information.
Call: 800-624-5155. M-F, 8 a.m. to 5 p.m. ET. View our call center map so you know what to expect when you call. Live chat: When you call the number above, you'll have the option to talk with a representative through text. Write to us: Regular mail. Fixed Products Administration. PO Box 55446. Boston, MA 02205-5446. Overnight mail.
Contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses to be reviewed that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company.
Phone: Call 1-800-395-1113 to speak to a Participant Service Representative. Please have your contract number and Social Security number handy. Our Participant Service Representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).
We apologize for any inconvenience. Representatives are available weekdays between 8 a.m. and 6 p.m. Eastern Time at 1-800-344-1029. For a pension or structured settlement account, visit www.jhgroupannuities.com or call 1-800-624-5155 between 8 a.m. and 5 p.m. Eastern Time for your inquiry. * Required Field.
Call 1-800-395-1113 if you have a numerical contact number or are calling about a 401 (k) plan with under 200 employees. Send your questions and/or comments to jhpensionsps@jhancock.com or call 1-800-333-0963 to speak to a client representative. Please have your contract number handy.
Enter your zip code below to get connected to your John Hancock team. Contact John Hancock customer service for help with any of our financial services.
Your John Hancock service teams. We have a roster of specialists to support you and your retirement plan clients. Here's a list of who to call for help.