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  2. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  3. Roget's Thesaurus - Wikipedia

    en.wikipedia.org/wiki/Roget's_Thesaurus

    The original edition had 15,000 words and each successive edition has been larger, [3] with the most recent edition (the eighth) containing 443,000 words. [6] The book is updated regularly and each edition is heralded as a gauge to contemporary terms; but each edition keeps true to the original classifications established by Roget. [2]

  4. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    The model of service quality is built on the expectancy–confirmation paradigm which suggests that consumers perceive quality in terms of their perceptions of how well a given service delivery meets their expectations of that delivery. [12] Thus, service quality can be conceptualized as a simple equation: SQ = P − E. where; SQ is service quality

  5. Enshittification - Wikipedia

    en.wikipedia.org/wiki/Enshittification

    Enshittification, also known as crapification and platform decay, is the term used to describe the pattern in which online products and services decline in quality over time.

  6. Jessica Simpson and Husband Eric Johnson Split After 10 Years ...

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    Jessica Simpson and husband Eric Johnson are taking time apart.. The singer and actress, 44, and her former NFL player husband, 45, are separating after 10 years of marriage, Simpson tells PEOPLE ...

  7. NYT ‘Connections’ Hints and Answers Today, Tuesday, January 7

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    If you've been having trouble with any of the connections or words in Tuesday's puzzle, you're not alone and these hints should definitely help you out. Plus, I'll reveal the answers further down ...

  8. Commercial law - Wikipedia

    en.wikipedia.org/wiki/Commercial_law

    Commercial law (or business law), [1] which is also known by other names such as mercantile law or trade law depending on jurisdiction; is the body of law that applies to the rights, relations, and conduct of persons and organizations engaged in commercial and business activities.

  9. Animal lover beaten to death on Christmas Eve while trying to ...

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    Robert "Bobby" Cavanaugh, of Madison Heights, Michigan, was beaten to death on Christmas Eve after he tried to save a dog who was being abused by a neighbor and alleged repeated felon, witnesses said.