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Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.
Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. [1]
A diagnostic program (also known as a test mode) is an automatic computer program sequence that determines the operational status within the software, hardware, or any combination thereof in a component, a system, or a network of systems. Diagnostic programs ideally provide the user with guidance regarding any issues or problems found during ...
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If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. Restart your computer : If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer.