Ads
related to: itil event management process document free template download 8593
Search results
Results From The WOW.Com Content Network
Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
Main page; Contents; Current events; Random article; About Wikipedia; Contact us; Help; Learn to edit; Community portal; Recent changes; Upload file
However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management. In the ITIL version 3 framework, event correlation takes place in the Event Management process. The ...
The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Example 1) A designer has a event, but he/she is uncertain of what level of importance it has, so by turing to the Event Mgmnt process - this will be sorted out. Example 2) Something has happened and the rootcause investigation found out that it was the lack of events from the failing parts that was the reason why it took so long to repair.