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2. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).

3. Zammad - Wikipedia

   en.wikipedia.org/wiki/Zammad

   The source code is free software according to the AGPL-3.0-only license [6] and available via git. [7] [8] For this purpose, the Zammad Foundation [9] was founded to ensure the freedom of the software. Inspiration for the Zammad Foundation are the WordPress Foundation, the Free Software Foundation, and the Mozilla Foundation. [9]

4. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

5. Request Tracker - Wikipedia

   en.wikipedia.org/wiki/Request_Tracker

   Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts.

6. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

7. Jira (software) - Wikipedia

   en.wikipedia.org/wiki/Jira_(software)

   Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application. [17] Jira was an open source tool available for anyone to download. Subsequently, the product was made closed-source and Atlassian created a business around this product. [citation needed]