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The People Skills Revolution: A Step-by-Step Approach to Developing Sophisticated People Skills, Global Professional Publishing 2011; Paterson, Randy J. The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships. 2000; Smith, M. J. When I Say No, I Feel Guilty. 1975
The term "soft skills" was created by the U.S. Army in the late 1960s. It refers to any skill that does not employ the use of machinery. The military realized that many important activities were included within this category, and in fact, the social skills necessary to lead groups, motivate soldiers, and win wars were encompassed by skills they had not yet catalogued or fully studied.
In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, values, etc. of the person speaking, generally expressed as a sentence beginning with the word I, and is contrasted with a "you-message" or "you-statement", which often begins with the word you and focuses on the person spoken to.
Active listening skills, including but not limited to eye contact, no distractions, and clarity seeking, round out these techniques by engaging in an active, respectful, and attentive way. Only by practicing these methods can listeners create a non-threatening, meaningful space for communication.
Individuals engaging in assertive communication convey open and receptive body language with upright posture and relaxed movements. [6] Assertive communicators have a clear tone of voice and make appropriate eye contact. [6] Assertive communicators typically feel more confident and self-respecting while engaging in this type of communication. [7]
Non-assertive politeness is when a person refrains from making a comment or asserting their beliefs during a discussion so as to remain polite to others present. It is also when a person goes along with a decision made by someone else so as not to appear impolite, essentially following general social norms.
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Attraction, which refers to interpersonal attraction, is a positive attitude that corresponds with a likelihood to respond to another in a positive manner. [3] [4] Carl Hovland argued that one of the three main classes of stimuli that determines the success of persuasive attempts is the observable characteristics of the source of the message. [1]