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The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. First promoted in Japan with the Deming prize which was adopted and adapted in USA as the Malcolm Baldrige National Quality Award and in Europe as the European Foundation for Quality Management award (each with ...
Process decision program chart. A useful way of planning is to break down tasks into a hierarchy, using a tree diagram. The process decision program chart (PDPC) extends the tree diagram a couple of levels to identify risks and countermeasures for the bottom level tasks. Different shaped boxes are used to highlight risks and identify possible ...
The use of control charts to monitor an individual industrial process and feed back performance to the operators responsible for that process; inspired by control systems: Company-wide quality control (CWQC) 1968: Japanese-style total quality control. [11] Total quality management (TQM) 1985
Feigenbaum, A V (1945), Quality control: principles, practice and administration; an industrial management tool for improving product quality and design and for reducing operating costs and losses, McGraw-Hill industrial organization and management series, New York, McGraw-Hill, OCLC 18582947
A check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative.When the information is quantitative, the check sheet is sometimes called a tally sheet.
Control charts are graphical plots used in production control to determine whether quality and manufacturing processes are being controlled under stable conditions. (ISO 7870-1) [1] The hourly status is arranged on the graph, and the occurrence of abnormalities is judged based on the presence of data that differs from the conventional trend or deviates from the control limit line.