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A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability; Service Level Agreement (SLA): contract based on these objectives; a sample clause may be "if availability is 99% to 99.95% in a given month, the customer gets 10% off their monthly bill". [5] SLIs form the basis of SLOs, which in turn form the basis ...
Testing evolves to merely validate that the test service operates according to its documentation, and finds gaps in documentation and test cases of all services within the environment. Managing the data state of idempotent services is the only complexity. Examples may prove useful to aid in documenting a service to the level where it becomes ...
Pages for logged out editors learn more. Contributions; Talk; Service-level agreements
Load testing is especially important if the application, system, or service will be subject to a service level agreement or SLA. Load testing is performed to determine a system's behavior under both normal and anticipated peak load conditions.
Load testing is especially important if the application, system, or service will be subject to a service level agreement or SLA. Load testing is performed to determine a system's behavior under both normal and anticipated peak load conditions.
The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.