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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]
Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
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HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...
An instrumental complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An expressive complaint is a complaint made for the purpose of expressing feelings, without any realistic chance of anything being done. Most online complaints are expressive complaints. [3]
Two password-protected discs containing a full copy of HMRC's entire data in relation to the payment of child benefit was sent to the NAO by HMRC's internal post system operated by the courier TNT. The package was not recorded or registered. It appears the data has failed to reach the address in the NAO. [1]