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Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 [ where? ] and is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion ...
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
Outsourcing was first discovered as a business strategy in the late 1980s and became a key component of business development in the 1990s. Outsourcing means contracting […] 15 Biggest ...
Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.
BPO can be offshore outsourcing, near-shore outsourcing to a nearby country, or onshore outsourcing to the same country. Information technology-enabled service (ITES-BPO), [188] knowledge process outsourcing (KPO) and legal process outsourcing (LPO), a.k.a. legal outsourcing, are some of the sub-segments of BPO.