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Positive psychology in the workplace Work engagement – extent to which members of a workplace commit to the organization and its goals Pages displaying wikidata descriptions as a fallback Work motivation – Forces that originate both within an individual's being, to initiate work-related behavior
The emerging field of positive psychology also helps to creatively manage organizational behaviors and to increase productivity in the workplace through applying positive organizational forces. [5] Recent research on job satisfaction [6] and employee retention have created a great need to focus on implementing positive psychology in the workplace.
Despite a large body of positive psychological research into the relationship between happiness and productivity, [1] [2] [3] happiness at work has traditionally been seen as a potential by-product of positive outcomes at work, rather than a pathway to business success. Happiness in the workplace is usually dependent on the work environment.
Recognized as one of the major factors affecting productivity and overall financial stability of any business, low morale may lead to reduced concentration, which in turn can cause mistakes, poor customer service and missed deadlines. It also can contribute to a high turnover rate and absenteeism. Employee morale proves to be detrimental to the ...
The assessment of job satisfaction through employee anonymous surveys became commonplace in the 1930s. [9] Although prior to that time there was the beginning of interest in employee attitudes, there were only a handful of studies published. [10]
The levels of analysis of positive psychology have been summarized to be at the subjective level (i.e., positive subjective experience such as well being and contentment with the past, flow and happiness in the present, and hope and optimism into the future); the micro, individual level (i.e., positive traits such as the capacity for love ...
Emotional support is just as important in employee health as it is in non-work related circumstances. It is important for POS to be high because an employee's feeling of belonging, respect, and support raises his or her morale, which has a positive effect on performance. It is similar to the feeling of support from family and friends. [8]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.