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Mystery shoppers go by a couple different names – evaluators, secret shoppers — but, regardless of the name, the job’s the same: mystery shoppers document their experiences to help ...
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The mystery shopping industry had an estimated value of nearly $600 million in the United States in 2004, according to a 2005 report commissioned by the Mystery Shopping Providers Association (MSPA). Companies that participated in the report experienced an average growth of 11.1 percent from 2003 to 2004, compared to average growth of 12.2 percent.
Secret shopper may refer to: A store detective hired by stores to pretend they are shopping but really watch for shoplifters A mystery shopper sent to a store to evaluate its employees, customer service, and the like
The detective observes any shopper behaving suspiciously and keeps a mental record of such observations. The objective of the store detective is to observe a complete crime taking place. They achieve this by observing a shoplifter approaching an item, appropriating the item (picking it up), concealing the item (not always) and leaving the store ...
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