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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

3. Customer Service Excellence - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_Excellence

   The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

4. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Due to the shift in customer experience, in 2014 Wolny & Charoensuksai highlight three behaviours that show how decisions can be made in this digital journey. The Zero Moment of truth is the first interaction a customer has in connection with a service or product. This moment affects the consumer's choice to explore a product further or not at all.

5. Uplifting Service - Wikipedia

   en.wikipedia.org/wiki/Uplifting_Service

   Uplifting Service is about challenges organizations face in delivering service excellence and argues that organizations in all sectors often lack the structured guidance and practices seen in fields such as aviation or medicine. Kaufman contends that service responsibilities are frequently separated into individual departments without ...

6. Quality, cost, delivery - Wikipedia

   en.wikipedia.org/wiki/Quality,_cost,_delivery

   Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.

7. Service Excellence Awards - Wikipedia

   en.wikipedia.org/wiki/Service_Excellence_Awards

   The Australian Service Excellence Awards started 14 years ago and has grown to be the premier multi-industry and government awards in Australia. The Awards recognise and showcase the highest achievement in customer service excellence of professionals and organisations. Since then, various organisations and countries have emulated and adopted ...